FAQ

Frequently Asked Questions (FAQ) for Online Shopping with CAPRI Soaps

  1. How can I place an order for CAPRI soaps? Ordering CAPRI soaps online is easy! Simply browse our website, select the products you'd like to purchase, and add them to your shopping cart. Follow the prompts to proceed to checkout, where you can enter your shipping and payment details to complete your order.

  2. What payment methods does CAPRI accept for online orders? Currently we are offering Cash on Delivery (COD).

  3. Is it safe to shop on the CAPRI website? Yes, shopping on the CAPRI website is safe and secure. We use industry-standard encryption technology to protect your personal and payment information, ensuring that your online shopping experience is safe and worry-free.

  4. How will I know if my order has been successfully placed? Once you've successfully placed your order on our website, you'll receive an order confirmation email containing all the details of your purchase, including your order number and estimated delivery date. You can also log in to your CAPRI account to view the status of your order at any time.

  5. Can I track the status of my online order? Yes, you can track the status of your online order by logging in to your CAPRI account and accessing the "Order History" section. Once your order has been shipped, you'll receive a shipping confirmation email containing a tracking number that you can use to track your package's journey to your doorstep.

  6. What is CAPRI's return policy for online orders? Please refer to Shipping/Exchange Policy on our website.

  7. I have a question about a product. How can I get in touch with CAPRI's customer service team? Our dedicated customer service team is here to help! If you have any questions or concerns about a product, your order, or anything else, please don't hesitate to contact us. You can reach us via email at ask@zil.com.pk or through our website's contact form. We'll do our best to assist you promptly and efficiently.

Shop with confidence at CAPRI and experience the luxury of our handcrafted soaps delivered right to your doorstep. If you have any further questions or inquiries, please feel free to reach out to us. We're here to make your online shopping experience as seamless and enjoyable as possible.