Shipping Policy/ Exchange

Shipping and Return Policy for CAPRI Soaps

Shipping Policy:

  • Delivery Charges are Rs. 250.
  • In case of product unavailability, Capri team will inform the customer accordingly.
  • An order will processed within 2 days on weekdays.
  • Any opened product shall not be returned.
  • Orders will reach customers within 3-5 business days.
  • For Shipment Related Inquiries please write to us at: ask@zil.com.pk
  • Capri team has the discretion to cancel any order.
  • Online orders will only be exchanged through the ecommerce channel and not physically at any store. Please refer to our exchange and return policy.
  • Gifts with purchase cannot be claimed on the same address more than once.

Replacement and Exchange Policy

Exchange/Replacement Policy

  • Product will be exchanged within 7 days of purchase incase of any damage; used products may not be replaced.
  • Original receipt must be attached.
  • Product must be in original packing.
  • If customer has received what they ordered, delivery charges will be borne by customer.
  • Products purchased online can only be exchanged online.
  • Product must be evaluated by the QA team before making an exchange.
  • The time period for an exchange request can be 5 – 7 business days.
  • In-case of stock out, customer has to wait till the arrival of the stock, and upon agreement we can provide online store credit.
  • We reserve the right to reject the exchange or return requests based on the conditions.

Claims

We are here to facilitate our customers and offer claims on the following conditions:

  • No claims of exchange/replacement of products bought on the website will be catered at any physical store having Capri products in any city.
  • A claim has to be made after three days of the product reaching the customer.
  • Products purchased from Retail stores will not be entertained at our online store in either way (Exchange or Replacement).
  • Customer has to send the order back to Capri for the evaluation bearing delivery charges.
  • No claims will be accepted on products that have been previously replaced or exchanged.
  • If a product is damaged by the consumer it will not be exchange or replaced.
  • Any product that comes back without receipt will not be catered to if an exchange request is made outside the specified time frame.
  • Products with tampered or missing serial numbers will not be entertained.
  • Items purchased on sale or other promotions are not eligible for replacement & exchange, unless you have received damaged goods.
  • Lead time for the claim decision shall be 7 working days.
  • In-case of legitimate claim, online store credit will be provided.

Online Store Credit

Online store credit will be provided in the below mentioned scenarios:

  • In case of a legitimate claim.
  • In case of exchange, if the required product is stocked out.
  • If the customer paid online and has not received the parcel.
  • If the customer has paid online but refuses to accept the product upon delivery and has requested a refund of the amount

Contact Us:

If you have any questions or concerns about our Shipping and Return Policy, please don't hesitate to contact us at ask@zil.com.pk. Our dedicated customer service team is here to assist you and ensure that your shopping experience with CAPRI is smooth and enjoyable.